When Google announced the creation of Alphabet,
its new umbrella organization that separates Google’s
“bread-and-butter” businesses like Google Search and YouTube from
riskier or non-core ventures like GoogleX and Google Capital,
shareholders rejoiced. As Todd Zenger writes in his recent HBR piece, “Why Google Became Alphabet,”
investors were somewhat uneasy with Google’s approach of mixing
unrelated investments, acquisitions and businesses, because it appeared
to limit transparency, accountability and discipline. There were also branding benefits to the change, as Kevin Lane Keller explained in another article.
But let’s think about Google’s move from a strategic perspective:
What does the creation of Alphabet tell us about the company’s strategic
motives?
Alphabet, Larry Page writes on abc.xyz—Alphabet’s
new URL—stands for two things: A collection of letters that represent
language, the substrate for Google’s indexed search results (the
company’s mature business). Competitiveness in such businesses is
usually driven by scale, efficiency and incremental improvements to stay
relevant.
But Alphabet also stands for alpha-bets, i.e. bets on alpha
(investment returns above a benchmark). “Betting on alpha” refers to
investing in projects which may have a low probability of success, but
also very significant upside. Project Loon is such a moonshot project, providing internet access to remote regions by equipping balloons with wireless capabilities.
Page’s distinction brings to life the idea of strategic ambidexterity:
a company’s ability of exploring new practices, products and business
models while exploiting existing ones at the same time—a capability
which is both remarkably valuable and equally hard in practice.
As we write in Your Strategy Needs a Strategy,
successful companies in today’s diverse and dynamic business
environments do exactly that: they select right approach to strategy and
execution for each part of the business—and animate the resulting
collage of approaches as circumstances change or each businesses
evolves.
So what can strategy-makers learn from Alphabet’s example? Three main things. Alphabet’s new structure:
1. Allows each unit to deploy the right approach to strategy and execution. Many
tech companies have innovation- and engineering-driven cultures typical
of nimble, improvisatory start-ups. Many have already built maturing,
multi-billion dollar core businesses, however. As parts of a business
portfolio grow and develop, different approaches to strategy and execution
may be needed. As the market leader in online advertisement, AdWords
may need to follow a more classical approach to strategy, with greater
emphasis on planning, scale economies, and business model optimization;
whereas pioneering businesses may need to employ a visionary approach,
which stresses speed and persistence in recognizing and addressing an
unmet need with a novel product or business model. Fast changing,
unpredictable, embryonic businesses may require an adaptive approach
which stresses rapid iterative experimentation and organizational
flexibility. And some businesses may present an opportunity to deploy a
shaping approach, in which an orchestrating company build a
collaborative ecosystem around a shared platform. Attempting to apply a
single approach to strategy and execution to these very different
situations compromises competitiveness and performance.
2. Makes it easier to build the required capabilities in each business.
In order to effectively apply different strategic approaches in
different business environments, a company needs also to be able to
support each with appropriately differentiated capabilities and culture.
The discipline and efficiency focus of classical businesses engender
very different needs compared to devolved, free-wheeling adaptive ones,
for example.
With its notorious appetite for hiring engineers and computer
scientists, its famous “20% time” policy (which allowed employees to
take one day a week to work on side projects) and its campus-based
community approach, Google has created a highly distinctive culture.
The new modular approach to strategy and organization realized by
Alphabet allows it to vary that unique recipe according to the needs of
each business. Visionaries, risk-takers and engineering geniuses may fit
better with moonshot companies, and disciplined doers, optimizers and
commercial types for their more mature businesses for example. It also
allows Google to employ different leadership styles and develop
different cultural variations for each.
3. Lowers the hurdles to acquiring and growing companies.
An umbrella organization makes forming and buying new businesses a lot
easier, too. Transparent reporting will give shareholders what they are
looking for. And a modular structure means that integration challenges
are minimized. Forming, buying and selling subsidiaries are a hallmark
of experimentation by acquisition. An umbrella structure increases a
tech company’s flexibility and agility to reshape its portfolio of bets.
Google, now Alphabet, restructured its organization to realize an
ambidextrous approach to its business, potentially benefitting both its
moonshot projects, its nascent businesses and its mature core business.
Google’s move is part of a broader trend towards the “fission” of
bloated business structures, as evidenced by the increasing incidence of
corporate splits and spins. While other factors, like tax and capital
allocation, have undoubtedly also played a role, the need to apply more
tailored approaches to strategy and implementation in a more diverse and
dynamic business environment has been a key driver. “Separation” is not
the only approach to achieving ambidexterity, but it is a very
effective one for a business portfolio of moderate complexity and
dynamism.